Shipping policy

Orders are processed Monday – Friday (9am–4:45pm AEST) and Saturday (9am–11:45am AEST).
Shipping times depend on your delivery location.
All orders are shipped via Australia Post and are fully trackable.

Orders using Same Day Dispatch must be placed between 9am–5pm (excludes public holidays).
Orders paid after this time frame will be shipped the next business day.

If your order includes both pre-order and in-stock items, select Split Shipping to receive in-stock items immediately.
Pre-order items will be shipped separately once available.

If you are not home at delivery, a calling card may be left.
Packages will be redirected to your local post office for collection with a photo ID.
Some packages require a signature on delivery, which may delay delivery if unattended.

Once your order leaves our warehouse, you’ll receive an email with a tracking number.
Tracking numbers may take up to 48 hours to activate (Monday–Saturday).
Please check your Junk/Spam folder if you haven’t received your tracking number.

All sales are final. Our warehouse processes orders quickly; duplicate orders may ship before Customer Care can intervene.
Pre-orders cannot be canceled once placed.
Orders with an incorrect shipping address will be returned to our warehouse.
Onethree9 is not responsible for lost, stolen, or delayed packages once tracking confirms delivery.
Transit times are estimates only. Delays due to customs or carriers are beyond our control.
Any customs fees must be paid by the customer; declining them will result in the parcel being returned and a store credit issued (return shipping fees deducted).
Onethree9 does not operate on public holidays. Same Day Dispatch orders will be shipped the next business day.

Country/Region